Warranty / Guarantee Information
Multi-Tech Series Air Purifiers
XJ-3000C
Intelli-Pro
S4000
Warranty
What is covered: All parts defective in material and workmanship.
Exclusions: Regular replacement parts such as air filter cartridges and UV lamps; Plastic clamps that hold in UV lamp.
For how long: Three years from purchase date.
What we will do: Repair or replace any defective parts.
What you must do:
- Contact us for return and shipping instructions. You can call us at (888) 812-1516, or email us at service@surroundair.com.
- Pack the product in its original carton, and in the same manner in which you received it, or as identical as possible.
- Include proof of purchase inside box.
- Label and ship the unit, freight prepaid (by customer), to the address provided.
"We are very happy with the Surround Air Systems. Thank you for honoring your warranty so promptly." - H. Brewer, Washington
Other Conditions
The provisions of this warranty are in lieu of any other written warranty, whether express or implied, written or oral, including any warranty of merchantability or fitness for a particular purpose. The manufacturer's maximum liability shall not exceed the actual purchase price paid by you for the product. In no event shall the manufacturer be liable for special, incidental, consequential, or indirect damages. This warranty does not cover a defect that resulted from improper or unreasonable use or maintenance, accident, improper packing, or unauthorized tampering, alteration, or modification as determined solely by us. This warranty is void if the label bearing the serial number has been removed or defaced.
90-Day Replacement Policy
If any part requires repair during the first 90 days after receiving your air purifier, due to manufacturer defect, then Indoor Purification Systems will replace it with a new machine.
What you must do:
- Contact us for return and shipping instructions. You can call us at (888) 812-1516, or email us at service@surroundair.com.
- Pack the product in its original carton, and in the same manner in which you received it, or as identical as possible.
- Include proof of purchase inside box.
- Label and ship the unit, freight prepaid (by customer), to the address provided. Return shipping will be paid by Surround Air if replacement is required during first 30 days.
Money-Back Guarantee Policy
If for any reason you are not satisfied with your Surround Air Multi-Tech air purifier, you can return it/them to Indoor Purification Systems for a full refund of the amount of the purchase. You have 30 days to do so from the time you receive your order.
Your only expense is to ship the purifier(s) back to us.
You must first contact us to obtain a return authorization number and further instructions. To avoid a delay in getting your refund to you, include a copy of your email or printed receipt. You can even just include a note that provides your name, address, phone number, and invoice number if possible.
Note: If you order more than one unit, and return part of your order, your total price will be adjusted according to how many units you keep. Then, you will be credited the difference between what you originally paid, and the adjusted price.
It is highly recommended that you make sure the item you returned can be tracked (additional fee with the Post Office, but standard with other delivery services).
Multi-Tech XJ-3000C HEPA & Ionic Air Purifier
Combining the Top 6 Air Purification Technologies: Air Ionizer, Hepa Air Filter, Germicidal UV Lamp, Activated Carbon Filter, Programmable Sanitizer and Anti-Bacterial Pre-Filter. Low-cost filter and UV lamp replacement, quiet fan, and low electricity usage.
Multi-Tech Intelli-Pro Air Purifier
The Most Complete Air Purifier on the Market - Advanced Sensor Technology and Six Leading Technologies. Sensors are in place to monitor air quality, detect certain types of pollutants, and to indicate when the filter or bulb need to be replaced. With six air purification functions, there is a technology for virtually every type of airborne pollutant. Technologies include HEPA filter, activated carbon filter, ionizer, germicidal UV light, washable electronic dust collector and washable pre filter.
Multi-Tech S4000 Air Purifier
High CADR Score + 6 proven air-cleaning technologies to remove virtually all pollutant types.
$299 w/Free Shipping
Most Effective
XJ-2100 Ionic Air Purifier
Warranty and Guarantee Information
3-Year Warranty
What is covered: All parts defective in material and workmanship.
For how long: Three years from purchase date.
Exclusions: Regular replacement parts such as air filter cartridges and UV lamps; Plastic clamps that hold in UV lamp (for XJ-2100UV only).
What we will do: Repair or replace any defective parts.
What you must do:
- Contact us for return and shipping instructions. You can call us at (888) 812-1516, or email us at service@surroundair.com.
- Pack the product in its original carton, and in the same manner in which you received it, or as identical as possible.
- Include proof of purchase inside box.
- Label and ship the unit, freight prepaid, to the address provided.
Other Conditions
The provisions of this warranty are in lieu of any other written warranty, whether express or implied, written or oral, including any warranty of merchantability or fitness for a particular purpose. The manufacturer's maximum liability shall not exceed the actual purchase price paid by you for the product. In no event shall the manufacturer be liable for special, incidental, consequential, or indirect damages. This warranty does not cover a defect that resulted from improper or unreasonable use or maintenance, accident, improper packing, or unauthorized tampering, alteration, or modification as determined solely by us. This warranty is void if the label bearing the serial number has been removed or defaced.
Surround Air Service Department
Indoor Purification Systems, Inc. has its own staff of highly qualified and experienced service technicians to honor the 3-year warranty that is given. There is nothing that the service department cannot fix when it comes to the model XJ-2100. This way, you can rest assured that just about anything that could possibly go wrong with your XJ-2100 can be repaired, even after the 3-year warranty period. Surround Air is now the exclusive supplier and service center for North America.
90-Day Replacement Policy
If any part requires repair during the first 90 days after receiving your ionizer, due to manufacturer defect, then Surround Air will replace it with a new machine.
What you must do:
- Contact us for return and shipping instructions. You can call us at (888) 812-1516, or email us at service@surroundair.com.
- Pack the product in its original carton, and in the same manner in which you received it, or as identical as possible.
- Include proof of purchase inside box.
- Label and ship the unit, freight prepaid, to the address provided.
30-Day Money-Back Guarantee
If for any reason you are not satisfied with your XJ-2100 ionic air purifier, you can return it/them to Indoor Purification Systems for a full refund of the amount of the purchase. You have 30 days to do so from the time you receive your order.
Your only expense is to ship the air purifier(s) back to us.
You must first contact us to obtain a return authorization number and further instructions. To avoid a delay in getting your refund to you, include a copy of your email or printed receipt. You can even just include a note that provides your name, address, phone number, and invoice number if possible.
Note: If you order more than one unit, and return part of your order, your total price will be adjusted according to how many units you keep. Then, you will be credited the difference between what you originally paid, and the adjusted price.
It is highly recommended that you make sure the item you returned can be tracked (additional fee with the Post Office, but standard with other delivery services).
Applies to: XJ-2100UV ($99)
XJ-1100 Ionic/UV Air Purifier
Warranty and Guarantee Information
Applies to: XJ-1100 Air Purifier
3-Year Warranty
What is covered: All parts defective in material and workmanship.
For how long: Three years from purchase date.
Exclusions: Regular replacement parts such as air filter cartridges and UV lamps; Plastic clamps that hold in UV lamp.
What we will do: Repair or replace any defective parts.
What you must do:
- Contact us for return and shipping instructions. You can call us at (888) 812-1516, or email us at service@surroundair.com.
- Pack the product in its original carton, and in the same manner in which you received it, or as identical as possible.
- Include proof of purchase inside box.
- Label and ship the unit, freight prepaid, to the address provided.
Other Conditions
The provisions of this warranty are in lieu of any other written warranty, whether express or implied, written or oral, including any warranty of merchantability or fitness for a particular purpose. The manufacturer's maximum liability shall not exceed the actual purchase price paid by you for the product. In no event shall the manufacturer be liable for special, incidental, consequential, or indirect damages. This warranty does not cover a defect that resulted from improper or unreasonable use or maintenance, accident, improper packing, or unauthorized tampering, alteration, or modification as determined solely by us. This warranty is void if the label bearing the serial number has been removed or defaced.
Surround Air Service Department
Indoor Purification Systems, Inc. has its own staff of highly qualified and experienced service technicians to honor the 3-year warranty that is given. You can rest assured that just about anything that could possibly go wrong with your XJ-1100 can be repaired by our service department.
90-Day Replacement Policy
If any part requires repair during the first 90 days after receiving your ionizer, due to manufacturer defect, then Surround Air will replace it with a new machine.
What you must do:
- Contact us for return and shipping instructions. You can call us at (888) 812-1516, or email us at service@surroundair.com.
- Pack the product in its original carton, and in the same manner in which you received it, or as identical as possible.
- Include proof of purchase inside box.
- Label and ship the unit, freight prepaid, to the address provided.
30-Day Money-Back Guarantee
If for any reason you are not satisfied with your XJ-1100 ionic air purifier, you can return it/them to Indoor Purification Systems for a full refund of the amount of the purchase. You have 30 days to do so from the time you receive your order.
Your only expense is to ship the air purifier(s) back to us.
You must first contact us to obtain a return authorization number and further instructions. To avoid a delay in getting your refund to you, include a copy of your email or printed receipt. You can even just include a note that provides your name, address, phone number, and invoice number if possible.
Note: If you order more than one unit, and return part of your order, your total price will be adjusted according to how many units you keep. Then, you will be credited the difference between what you originally paid, and the adjusted price.
It is highly recommended that you make sure the item you returned can be tracked (additional fee with the Post Office, but standard with other delivery services).
Applies to: XJ-1100 Air Purifier
XJ-202 and XJ-800
Warranty and Guarantee Information
1-Year Warranty
What is covered: All parts defective in material and workmanship.
For how long: One year from purchase date.
Exclusions: Regular replacement parts such as air filter cartridges and UV lamps; Plastic clamps that hold in UV lamp.
What we will do: Repair or replace any defective parts.
What you must do:
1. Contact us for return and shipping instructions. You can call us at (888) 812-1516, or email us at service@surroundair.com.
2. Pack the product in its original carton, and in the same manner in which you received it, or as identical as possible.
3. Include proof of purchase inside box.
4. Label and ship the unit, freight prepaid, to the address provided.
Other Conditions
The provisions of this warranty are in lieu of any other written warranty, whether express or implied, written or oral, including any warranty of merchantability or fitness for a particular purpose. The manufacturer's maximum liability shall not exceed the actual purchase price paid by you for the product. In no event shall the manufacturer be liable for special, incidental, consequential, or indirect damages. This warranty does not cover a defect that resulted from improper or unreasonable use or maintenance, accident, improper packing, or unauthorized tampering, alteration, or modification as determined solely by us. This warranty is void if the label bearing the serial number has been removed or defaced.
Surround Air Service Department
Indoor Purification Systems, Inc. has its own staff of highly qualified and experienced service technicians to honor the 1-year warranty that is given. You can rest assured that just about anything that could possibly go wrong with your XJ-202 or XJ-800 can be repaired by our service department.
30-Day Money-Back Guarantee
If for any reason you are not satisfied with your XJ-202 or XJ-800 ionic air purifier, you can return it/them to Indoor Purification Systems for a full refund of the amount of the purchase. You have 30 days to do so from the time you receive your order.
Your only expense is to ship the air purifier(s) back to us.
You must first contact us to obtain a return authorization number and further instructions. To avoid a delay in getting your refund to you, include a copy of your email or printed receipt. You can even just include a note that provides your name, address, phone number, and invoice number if possible.
Note: If you order more than one unit, and return part of your order, your total price will be adjusted according to how many units you keep. Then, you will be credited the difference between what you originally paid, and the adjusted price.
It is highly recommended that you make sure the item you returned can be tracked (additional fee with the Post Office, but standard with other delivery services).
